COVID-19 Questions & Answers
We realize that everyone has been affected by the closures and mandates associated with the attempt to slow the spread of the coronavirus. There has also been a very active rumor mill operating during this crisis. Below are answers to a few frequently asked questions about the Cooperative’s response to COVID-19. If you have a question that isn’t covered here, feel free to contact us and ask.
South River EMC has taken several measures to protect members and employees against coronavirus. The majority of our workforce is telecommuting. Additionally, all outside line crews have been separated so each person is driving a separate vehicle in order to allow for social distancing. The crews also deploy this strategy while working in the field as much as is safely possible. The lobby at each office has been closed to walk-in traffic to lessen the chance of potential exposure to the virus. Employees who are working at the office are equipped with products to sanitize workspaces and with gloves to lessen exposure while handling cash. Despite the closure of lobbies, members are able to conduct business with the Cooperative over the phone, online, through our kiosk, or drive-thru. Our drive-thru is staffed during regular business hours and our kiosks are available 24 hours-a-day. Cooperative staff can be reached at 910.892.8071 or firstname.lastname@example.org (account questions) and email@example.com (general questions).
Q. What if a member is laid off and can’t pay their bill?
A. We understand that many people have been impacted by closures due to the coronavirus. At this time, we are not disconnecting service. However, we are reading meters and billing as usual. Therefore, we encourage you to pay as much as possible toward your bill so you don’t have an unmanageable balance to pay later. However, we will work with you to make sure your bill is paid as things return to normal.
Q. What’s the best way to pay my bill?
A. South River EMC has several methods for easy bill payment. You can make payments online at sremc.com, over the phone (credit/check) using our automated system or with an agent, at our drive-thru windows, at a kiosk or by using MoneyGram Xpress.
Q. How do I communicate with the Cooperative?
Q. What if my power goes out?
A. If you experience an outage, please report it by calling 910.892.8071 and using our automated system, by speaking with a member service representative or via text (if enrolled previously). We ask that if you see an employee of South River EMC on your property, please observe social distancing guidelines.
Q. What if I need to get electricity connected?
A. There are several options for anyone seeking a new connection. An application can be completed and submitted on sremc.com, a representative can assist with a new service over the phone at 910.892.8071 during regular business hours or a member can email firstname.lastname@example.org regarding the need for new service and someone will contact them.
Fayetteville District Operations