South River EMC was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the third quarter of 2024. In Q3 (2024), South River EMC received an ACSI score of “89” on a 100-point scale.
South River EMC’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places South River EMC 15 points higher than the average investor-owned utility score of 74 and 14 points higher than the average municipal utility score of 75, as well as 11 points higher than the average cooperative utility score of 78.
Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.