Headquarters Office
PO Box 931
17494 US 421 South
Dunn, NC 28335
Fax: 910.230.2981
District Ops Center
6491 Ramsey Street
Fayetteville, NC
Fax: 910.433.0956
Outage Reporting Information
To Report An Outage By Phone: call 910-892-8071 or 888-338-5530; you can press or say 2 to report an outage through our voice response system. Press or say 3 to report an outage to a member service representative.
To Report An Outage By Text: Sign up before an outage by texting 'SREMCTEXT' to 888-338-5530 and following the set-up process. Details for how to report an outage can be found on our outage texting page.