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  • Outage Center

Outage Center

Welcome To South River EMC's Outage Center!

20150105touchstone136.jpgUpdates will not be provided here, but we will share information for the best way to report outages and receive updates during outage situations.

Click here for more information on how we restore power following a storm.

To report an outage:

 By Text

All members with a cell number on file are enrolled in outage texting automatically.

When an outage occurs, you might be notified automatically, however if not, simply text #out to 000530 or 888-338-5530, you will be asked to verify if it the address attached to the phone number, or another address to be reported! If you'd like to know the status of an outage, text #status to 000530 or 888-338-5530 and you will receive the information available, as well as a text when power is restored. If you decide you do not want to participate in the service, standard messaging rates do apply, you just need to text STOP to 000530 or 888-338-5530.

Steps can be seen at right, click an image to enlarge.

 

Using the App

By downloading the South River EMC app from the Apple or Google Play store, you can also sign in and report an outage. See images below.

App step 1app reporting step 3

App reporting 2

 

Outage 1 Outage 2
Outage 3 Outage 4

 

 By Phone

You can report your outage by using our automated phone system (910-892-8071 or 800-338-5530) and pressing 2 to report the outage. You must provide identifying information to match your outage to your account. You could also press 3 to speak with a member service representative.

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For updates:

You can visit our social media pages, Facebook and Twitter, in order to receive available information on outages. Please do not direct message us in regard to outages, the best way to report is still by phone or text. You might also find updates, depending on the size of the outage, in the news section of our web site.

Visit our outage map to view current outages as well as progress related to them. 

 

Media Inquiries (ONLY):

Catherine O'Dell 910-230-2982 or 919-820-7122.

Click For Safety Before, During And After A Storm

Remember:

Do not believe just because your neighbor has reported an outage that it covers everyone. If your power is out, please let us know.

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Information To Know

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17494 US 421 South
Dunn, NC 28335

6491 Ramsey Street
Fayetteville, NC 28311

South River EMC
PO Box 744757
Atlanta GA 30374-4757

Standard Phone: 910-892-8071     

Toll Free: 800-338-5530

Connect With Us

©2023 South River Electric Membership Corporation. All Rights Reserved

  • Home
  • My Home & Business
    • Residential Members
      • Electric Service Options
      • Account Overview
        • E-Bill
        • What Makes Up Your Bill
        • All-In-One Billing
      • New Member Information
      • Payment Options
      • Energy Saving Tips
        • Advise Guys
        • Energy Audit
        • Manufactured Homes
        • Rebates & Efficiency
        • SmartEnergy Profile
      • Real Time System/ Outage Map
      • Outdoor Lighting
      • Boots To Buckets
      • Under Control
      • Capital Credits
      • Connect To Save
      • Residential Solar
      • Utility Shield
      • Co-op Connections
      • Consent To Call
    • Agricultural Members
    • Commercial Members
      • Commercial Energy Saving Tips
      • Commercial Lighting
      • Commercial Rates
      • Renewable Energy
    • Economic Development
      • Loans & Grants
      • Renewable Energy
    • Electric Safety
      • Electrical Work Safety
      • Call Before You Dig (NC 811)
    • Rebates & Efficiency Tips
      • Energy-Efficient Water Heating
      • Energy Star Heating & Cooling
      • HERO Program
      • Weatherization
      • Pool Pumps
      • Renewable Energy
      • Electric Vehicles
    • Smart Programs
      • SmartPay
      • SmartChats
      • SmartEnergy Profile
      • SmartAlerts
      • Smart View
    • Surge Protection
  • My Community
    • Boots To Buckets
    • Bright Ideas
    • ElecTel CFCU
    • Operation Round Up
      • Donation History
    • Power On
    • Revolving Loan Fund
    • Youth Programs
      • Give Us An A
      • Basketball Camps
      • Electric Cooperative Youth Tour
      • Cooperatives For Community
      • Scholarships
  • My Energy & Education
    • Demand Response
    • Bright Ideas
    • ElecTel Energy Efficient Loans
    • Give Us An A
    • Kids Korner
    • Rebates & Efficiency
    • Scholarships
    • School Programs
    • SmartChats
  • My Cooperative
    • About Us
      • Board of Directors
      • Capital Credits
    • Careers
    • Annual Meeting
    • Carolina Country
    • Co-op Documents
      • Rates
      • South River EMC FAQ
      • Bylaws
      • Public Safety Policy
      • Service Rules & Regulations
    • The Equalizer
    • PURPA
    • Co-ops Vote
    • Helpful Videos
  • My Energy Future
    • Brighter Future Initiative
    • Butler Microgrid
    • COPA
    • Cooperative Action Network
    • Co-ops Vote
    • Electric Vehicles
    • PURPA
    • Renewable Energy
    • Residential Solar
    • Time-Of-Use
    • Take Action
    • Watt Watchers
  • Outage Center