Welcome To South River EMC's Outage Center!
Updates will not be provided here, but we will share information for the best way to report outages and receive updates during outage situations.
Click here for more information on how we restore power following a storm.
To report an outage:
All members with a cell number on file are enrolled in outage texting automatically.
When an outage occurs, you might be notified automatically, however if not, simply text #out to 000530 or 888-338-5530, you will be asked to verify if it the address attached to the phone number, or another address to be reported! If you'd like to know the status of an outage, text #status to 000530 or 888-338-5530 and you will receive the information available, as well as a text when power is restored. If you decide you do not want to participate in the service, standard messaging rates do apply, you just need to text STOP to 000530 or 888-338-5530.
Steps can be seen at right, click an image to enlarge.
Using the App
By downloading the South River EMC app from the Apple or Google Play store, you can also sign in and report an outage. See images below.
You can report your outage by using our automated phone system (910-892-8071 or 800-338-5530) and pressing 2 to report the outage. You must provide identifying information to match your outage to your account. You could also press 3 to speak with a member service representative.