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Outage Possibility

What is a rolling power outage?

A rolling power outage is a planned, controlled outage that moves from one area to the next. Rolling outages are brief so that power isn’t out for too long in one location.

Why would my co-op plan rolling power outages?

South River EMC only implements rolling power outages when our power supplier, the North Carolina Electric Membership Corp. (NCEMC), determines they are absolutely necessary. When electricity supply is low and can’t keep pace with consumer demand, rolling outages help balance the electric grid to prevent widespread, uncontrolled outages.

We understand even a brief outage can be uncomfortable. Implementing rolling outages is a last resort, and we work closely with NCEMC before making this difficult decision. Please know South River EMC will do everything we can to limit the length of the outages.

Why can’t electricity supply always match consumer demand?

Typically, electricity is available at the flip of a switch. But you may not realize the electricity you use is forecasted, planned and purchased before it makes its way to your home or business. The electric grid must be maintained at a certain frequency. When extreme temperatures drive up electricity demand, the grid may not be able to keep pace. That’s why rotating temporary outages can help rebalance the grid, without having to shutdown larger, widespread areas. Rolling outages are a last resort but prevent serious damage to the grid.

What should I do if rolling power outages are possible?

If you receive an alert that rolling outages are possible, you can help by reducing your energy use. The best area to conserve is your thermostat. Raise it to 78 degrees and avoid using energy-intensive appliances, like washing machines, clothes dryers and dishwashers. You can also unplug any unused electrical items.

If you or someone you care for is dependent on life-supporting medical devices, make a plan in case service interruption becomes necessary. When rolling power outages are likely, we also encourage you to share the information with others who could be affected but may not receive South River EMC updates, for example, an elderly neighbor or a loved one. 

How can I stay up to date when rolling power outages are possible?

For the latest updates, follow South River EMC’s Facebook, Instagram or X (formerly Twitter pages, or check our outage center page. You can also expect to receive email and/or text notifications from the Cooperative.

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Information To Know

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17494 US 421 South
Dunn, NC 28335

6491 Ramsey Street
Fayetteville, NC 28311

South River EMC
PO Box 744757
Atlanta GA 30374-4757

Standard Phone: 910-892-8071

ACSI

South River EMC earns this award based on data modeled by the ACSI® in 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with South River EMC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

Connect With Us

©2025 South River Electric Membership Corporation. All Rights Reserved

  • My Home & Business
    • Residential Members
      • New Member Information
        • What Makes Up Your Bill
        • Mid-Cycle Alerts
        • Electric Service Options
        • Payment Options
        • Welcome Videos
      • Energy Saving Tips
        • Energy Audit
        • Manufactured Homes
        • Rebates & Efficiency
      • Real Time System/ Outage Map
      • Outdoor Lighting
      • Connect My Thermostat
      • Boots To Buckets
      • Capital Credits
      • Home Serve
      • Residential Solar
      • Co-op Connections
    • Agricultural Members
    • Commercial Members
      • Commercial Energy Saving Tips
      • Commercial Lighting
      • Commercial Rates
      • Renewable Energy
    • Economic Development
      • Loans & Grants
      • Renewable Energy
    • Electric Safety
      • Electrical Work Safety
      • Call Before You Dig (NC 811)
    • Rebates & Efficiency Tips
      • Energy-Efficient Water Heating
      • Energy Star Heating & Cooling
      • Energy Star Windows Rebate
      • HERO Program
      • Weatherization
      • Pool Pumps
      • Renewable Energy
      • Electric Vehicles
    • Smart Programs
      • SmartPay
      • SmartAlerts
      • Smart View
    • Surge Protection
  • My Community
    • Boots To Buckets
    • Bright Ideas
    • ElecTel CFCU
    • Operation Round Up
      • Donation History
    • Power On
    • Revolving Loan Fund
    • Youth Programs
      • Give Us An A
      • Basketball Camps
      • Electric Cooperative Youth Tour
      • Scholarships
  • My Energy & Education
    • Demand Response
    • Bright Ideas
    • ElecTel Energy Efficient Loans
    • Give Us An A
    • Kids Korner
    • Rebates & Efficiency
    • Scholarships
    • School Programs
  • My Cooperative
    • About Us
      • Board of Directors
      • South River EMC Staff
      • Capital Credits
      • SREMC At A Glance
    • Careers
    • District Map
    • Annual Meeting
    • Carolina Country
    • Co-op Documents
      • Rates
      • South River EMC FAQ
      • Bylaws
      • Public Safety Policy
      • Service Rules & Regulations
    • The Equalizer
    • Co-ops Vote
    • Helpful Videos
  • My Energy Future
    • Brighter Future Initiative
    • Butler Microgrid
    • Voices for Cooperative Power
    • Co-ops Vote
    • Electric Vehicles
    • Renewable Energy
    • Residential Solar
    • Time-Of-Use
    • Take Action
    • Watt Watchers
  • Outage Center