South River EMC was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the fourth quarter of 2024.
In Q4 (2024), South River EMC received an ACSI score of “89” on a 100-point scale.1 South River EMC’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places South River EMC 15 points higher than the average investor-owned utility score of 74, 14 points higher than the average municipal utility score of 75, as well as 11 points higher than the average cooperative utility score of 78.
South River EMC is a locally owned and operated electric cooperative, which provides electric service to 48,000 homes, farms and businesses in parts of Harnett, Cumberland, Sampson, Johnston and Bladen counties.
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected between Oct.1 and Dec. 31, 2024. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.