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South River EMC Recognized For High Member Satisfaction

Thursday | January 23, 2025
All News

South River EMC was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the fourth quarter of 2024.

In Q4 (2024), South River EMC received an ACSI score of “89” on a 100-point scale.1 South River EMC’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places South River EMC 15 points higher than the average investor-owned utility score of 74, 14 points higher than the average municipal utility score of 75, as well as 11 points higher than the average cooperative utility score of 78.

South River EMC is a locally owned and operated electric cooperative, which provides electric service to 48,000 homes, farms and businesses in parts of Harnett, Cumberland, Sampson, Johnston and Bladen counties.

ACSI Q4

1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected between Oct.1 and Dec. 31, 2024. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

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17494 US 421 South
Dunn, NC 28335

6491 Ramsey Street
Fayetteville, NC 28311

South River EMC
PO Box 744757
Atlanta GA 30374-4757

Standard Phone: 910-892-8071

ACSI

South River EMC earns this award based on data modeled by the ACSI® in 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with South River EMC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

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My Home & Business
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  • Rebates & Efficiency Tips
  • Smart Programs
  • Surge Protection
Residential Members
  • New Member Information
  • Energy Saving Tips
  • Real Time System/ Outage Map
  • Outdoor Lighting
  • Connect My Thermostat
  • Boots To Buckets
  • Capital Credits
  • Home Serve
  • Residential Solar
  • Co-op Connections
New Member Information
  • What Makes Up Your Bill
  • Mid-Cycle Alerts
  • Electric Service Options
  • Payment Options
  • Welcome Videos
Energy Saving Tips
  • Energy Audit
  • Manufactured Homes
  • Rebates & Efficiency
Commercial Members
  • Commercial Energy Saving Tips
  • Commercial Lighting
  • Commercial Rates
  • Renewable Energy
Economic Development
  • Loans & Grants
  • Renewable Energy
Electric Safety
  • Electrical Work Safety
  • Call Before You Dig (NC 811)
Rebates & Efficiency Tips
  • Energy-Efficient Water Heating
  • Energy Star Heating & Cooling
  • Energy Star Windows Rebate
  • HERO Program
  • Weatherization
  • Pool Pumps
  • Renewable Energy
  • Electric Vehicles
Smart Programs
  • SmartPay
  • SmartAlerts
  • Smart View
My Community
  • Boots To Buckets
  • Bright Ideas
  • ElecTel CFCU
  • Operation Round Up
  • Power On
  • Revolving Loan Fund
  • Youth Programs
Operation Round Up
  • Donation History
Youth Programs
  • Give Us An A
  • Basketball Camps
  • Electric Cooperative Youth Tour
  • Scholarships
My Energy & Education
  • Demand Response
  • Bright Ideas
  • ElecTel Energy Efficient Loans
  • Give Us An A
  • Kids Korner
  • Rebates & Efficiency
  • Scholarships
  • School Programs
My Cooperative
  • About Us
  • Careers
  • District Map
  • Annual Meeting
  • Carolina Country
  • Co-op Documents
  • The Equalizer
  • Co-ops Vote
  • Helpful Videos
About Us
  • Board of Directors
  • South River EMC Staff
  • Capital Credits
  • SREMC At A Glance
Co-op Documents
  • Rates
  • South River EMC FAQ
  • Bylaws
  • Public Safety Policy
  • Service Rules & Regulations
My Energy Future
  • Brighter Future Initiative
  • Butler Microgrid
  • Voices for Cooperative Power
  • Co-ops Vote
  • Electric Vehicles
  • Renewable Energy
  • Residential Solar
  • Time-Of-Use
  • Take Action
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